Refund Policy
Return & Refund Policy – The Sutton Sisters
At The Sutton Sisters, we place great importance on customer satisfaction and the quality of your shopping experience.
This return and refund policy has been established to ensure a clear, fair, and transparent process under certain conditions. We invite you to read it carefully.
100% Return Guarantee on New Items
We offer a 100% return guarantee on all new items, excluding promotional items.
Items purchased during sales or promotional periods are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales or promotions are neither refundable nor exchangeable.
These sales are final, including in cases of incorrect sizing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
The Sutton Sisters does not reimburse shipping costs related to returns and cannot be held responsible for any costs incurred during the return process.
Return Request Deadline
Any return request must be reported within 30 days of receiving the item.
After this period, no returns can be accepted. Compliance with this deadline is essential for return eligibility.
Exchanges for Sale Items
Sale items cannot be exchanged under any circumstances, including sizing errors.
We strongly recommend carefully checking the size guide before placing an order.
100% Guarantee on Defective Items
We offer a full guarantee on all items with manufacturing defects.
In such cases, the item may be returned for a full refund or exchange, depending on your preference.
Return Procedure
To initiate a return, please contact our customer service team by email at:
support@thesuttonsisters.com
Once your request has been approved, you will receive detailed instructions required to complete the return process.
Mandatory Return Form
All returns must be accompanied by a properly completed return form.
Returns submitted without a return form cannot be processed.
Conclusion
The Sutton Sisters is committed to handling every return with seriousness, transparency, and fairness.
Compliance with this policy helps ensure an efficient and smooth return and refund process.
For any questions or additional information, our customer service team remains available at:
support@thesuttonsisters.com