Terms & Conditions
Article 1 – Definitions
In these general terms and conditions of sale, the following definitions apply:
Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
Consumer: any natural person not acting in the course of a profession or business activity, who enters into a distance contract with the merchant.
Continuous contract: a distance contract relating to a series of products or services, with obligations spread over time.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the specified period.
Merchant: the natural or legal person offering products or services remotely to consumers.
Distance contract: any contract concluded between the merchant and the consumer through means of distance communication.
CESOP: the Central Electronic System of Payment Information, established by the EU to monitor payment service providers.
Article 2 – Identity of the Merchant
Business name: Aatje Ecom
KVK number (Chamber of Commerce): 99564971
VAT number: NL005394509B29
Customer service email: support@thesuttonsisters.com
Business address: Schepersheuvel 2A, 6077HH, Sint Odiliënberg, Netherlands
Article 3 – Scope of Application
These general terms and conditions apply to every offer made by the merchant and to every distance contract concluded between the merchant and the consumer. Before the contract is concluded, these conditions are made available electronically or by any other means.
Article 4 – The Offer
Offers are non-binding. The merchant reserves the right to modify its offers.
The offer clearly states the total cost, including shipping fees, customs duties, and any additional charges collected by the postal service or carrier.
Article 5 – The Agreement
The contract is concluded as soon as the consumer accepts the offer and complies with the stated conditions. The merchant will confirm acceptance without delay by email.
Article 6 – Right of Withdrawal
The consumer has a period of 14 days from receipt of the product to withdraw from the contract, without having to justify their decision.
Return costs are borne by the consumer when exercising the right of withdrawal.
Article 7 – Costs in Case of Withdrawal
The merchant will refund payments within 14 days following the withdrawal, provided that the product is returned in its original condition.
Article 8 – Customs Duties, Import Taxes and VAT Responsibility
8.1
All goods offered and sold on this website are shipped under Delivered Duty Unpaid (DDU) delivery terms, as defined by Incoterms 2000. This means that the customer is solely and entirely responsible for all costs and obligations related to importing the goods into the destination country.
8.2
These obligations include, but are not limited to:
(a) the payment of import duties, value added tax (VAT) or goods and services tax (GST), as well as any other applicable taxes or charges upon entry;
(b) customs clearance fees, including brokerage, inspection, or processing fees imposed by customs authorities, postal carriers, or courier services;
(c) compliance with local laws, product regulations, restrictions, and certifications required in the delivery country.
8.3
The seller (hereinafter referred to as “the merchant”) does not act as the importer of record for any order. Legal title and responsibility for the goods are transferred to the customer upon shipment. The merchant shall not be held liable for delays, seizures, refusals, or fines resulting from the customer’s failure to comply with applicable import laws or failure to pay required charges.
8.4
The merchant provides the necessary commercial documentation for international shipping (including, where required, a pro forma or commercial invoice, product descriptions, and declared value). However, the merchant does not guarantee that the documentation or goods will satisfy the specific regulatory or technical import requirements of the destination country. The customer is solely responsible for verifying whether the ordered products are permitted for import, subject to restrictions, or require special permits or licenses.
8.5
The customer agrees to indemnify and hold harmless the merchant from any financial liability, claim, penalty, or expense imposed by customs authorities or third parties due to the customer’s failure to comply with applicable import regulations.
8.6
Customers are strongly advised to contact their local customs authority or consult current import guidelines before placing an order, in order to avoid unexpected charges, delays, or border refusals.
Article 9 – CESOP Compliance
From 2024 onwards, payment service providers will record transaction data in the CESOP system (Central Electronic System of Payment Information), in accordance with EU regulations. The merchant complies with these regulations, which may affect the monitoring and reporting of payments.
Article 10 – Compliance and Warranty
The merchant ensures that the products comply with the contract and legal requirements.
Complaints regarding defects must be reported in writing within 14 days.
Products must be returned in their original packaging and condition.
Article 11 – Delivery
Orders are delivered within 30 days unless otherwise agreed.
In the event of a delay, the merchant will inform the consumer within 14 days following the order date.
Orders are shipped under conditions making the customer the consignee and responsible for any process related to importation.
The merchant ensures that products are shipped in accordance with international shipping regulations but declines all responsibility for delays or issues arising during customs clearance.
Any failure by the customer to fulfill import obligations does not constitute grounds for cancellation or refund of the order.
Article 12 – Complaint Resolution
Complaints must be submitted in writing within 7 days after discovery of the issue.
The merchant will respond to complaints within 14 days. If a longer resolution period is required, the merchant will communicate an estimated timeline.
Article 13 – Disputes
These general terms and conditions are governed by Dutch law. Disputes shall preferably be resolved amicably. If necessary, they shall be submitted to the competent jurisdiction of the Netherlands.